Please enclose the return form and packing slip in the carton and return to Warson Brands. Please clearly indicate on the return form the reason for your return. The credit card used to make the purchase will receive a refund of the purchase price of the product. Please use the enclosed free return label for free return shipping. If the shoe box is damaged there will be an additional fee of $2.50. If you have questions about returns please email us at firstname.lastname@example.org or call toll free 877-753-2426.
For new returns, address your packages to:
330 S Patterson, Ste. 101
Springfield, MO 65802
We do not facilitate exchanges at this time for IronAgeFootwear.com orders. Please return your original order and place a new order at IronAgeFootwear.com. For assistance with placing a new order you may call toll free at 877-753-2426.
If you made a mistake entering your shipping or billing information during checkout, or if there is a problem with delivery, please contact our customer service department by email at email@example.com or call toll free 877-753-2426.
Warson Brands footwear comes with a 12-month limited warranty against manufacturing defects when purchased from an authorized retailer within the continental United States.
Warranty claims are handled directly through the retailer where the footwear was purchased in accordance with that retailers return and exchange policies. For a warranty claim to be filed, the footwear must be returned to the retailer of purchase.
In the event a retailer is unable to assist with a warranty claim, you can file a warranty claim with Warson Brands and ship the footwear to Warson Brands, at your cost, for review. To start a warranty claim, click the link at the bottom of this page.
Warson Brands will review the footwear and, if a manufacturing defect is found, Warson Brands will either replace the footwear with the same model or offer a discount towards a purchase on IronAgeFootwear.com. The discount is determined by Warson Brands using the date of purchase, type of defect, and the amount of wear on the footwear.
The conditions of the warranty are as follows: